1. Introduction
Promen Childhood (“we,” “us,” “our,” or “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and make purchases of our digital products.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.
2. Information We Collect
2.1. Information You Provide Directly
- Account Information: Name, email address, password
- Purchase Information: Billing address, shipping address, payment method details
- Customer Communications: Messages, inquiries, support tickets
- Optional Information: Phone number, preferences, feedback
2.2 Information Collected Automatically
- Technical Data: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent on site, clicks, download activity
- Cookies: Session tracking, user preferences, shopping cart data
- Analytics: Via Rank Math and WordPress analytics
- Cache Data: Via LiteSpeed Cache
2.3 Digital Product Downloads
- Download links (one-time or limited-use)
- License key activation (if applicable)
- Download history for your account
4. Information Sharing & Third Parties
We do NOT sell your personal information. We share data only with:
4.1 Service Providers
- Payment Processors: [Insert your payment gateway – Stripe, PayPal, etc.]
- Email Service: For transactional and marketing emails
- Hosting Provider: Hostinger (servers, backups, security)
- Analytics: Rank Math for SEO/analytics
- Cache Service: LiteSpeed Cache (performance optimization)
4.2 Legal Requirements
- Law enforcement or court orders
- Protection of legal rights and safety
- Compliance with applicable laws
4.3 Business Transfer
In case of merger, acquisition, or asset sale, customer information may be transferred.
5. Cookies & Tracking Technologies
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Necessary/Essential | Site functionality, security, payment processing | Session/1 year |
| Performance | Analytics, page load times, user behavior (Rank Math, WordPress Stats) | 1-2 years |
| Functional | Remember preferences, language, user settings | 1 year |
| Marketing | Retargeting ads, analytics (if enabled) | 30-90 days |
| LiteSpeed Cache | Performance caching, load optimization | Session/30 days |
5.2 Cookie Management
- Most browsers allow you to refuse cookies or alert you when cookies are set
- Note: Disabling cookies may affect Site functionality
- You can view and manage cookies in your browser settings
6. Data Retention
- Account Data: Kept for the duration of your account + 5 years for legal/tax purposes
- Purchase Records: Retained for 7 years (tax/legal compliance)
- Automatically Collected Data: 1-2 years for analytics
- Emails: Until you opt-out or 2 years of inactivity
- Cache Data: Automatically cleared (30-90 days)
- Cookies: As specified in cookie types above
You can request deletion of your account and associated data at any time (subject to legal retention requirements).
7. Data Security
We implement industry-standard security measures:
- SSL/TLS Encryption: All data transmitted is encrypted
- Secure Hosting: Hostinger Business with advanced security features
- Payment Security: PCI-DSS compliant payment processing
- Access Controls: Limited staff access to personal data
- Regular Backups: Secure backup systems via Hostinger
- Security Monitoring: LiteSpeed security features and monitoring
However, no online transmission is 100% secure. We cannot guarantee absolute security.
8. Your Rights & Choices
8.1 Access & Portability
You have the right to:
- Access your personal data
- Receive a copy in a portable format
- Request clarification of how data is used
8.2 Correction & Deletion
- Update incorrect information in your account settings
- Request deletion of your account and data
- Review retention policies before deletion
8.3 Marketing Communications
- Opt-out anytime from promotional emails
- Click “unsubscribe” link in emails
- Manage preferences in account settings
- Transactional emails (orders, receipts) cannot be opted out of
8.4 Cookies
- Manage cookie preferences via your browser
- Disable non-essential cookies
- Clear cookies anytime
9. Children’s Digital Products Note
Important for Educators & Parents: Our products are digital learning materials designed for children, but our Site collects information from purchasers (adults), not directly from children.
- We do not knowingly collect personal information from children under 13
- Parents/guardians are responsible for supervising children’s Site access
- If we discover a child under 13 has provided information, we will delete it
10. International Data & GDPR/CCPA Compliance
10.1 GDPR (European Union)
If you are in the EU, you have rights under GDPR:
- Right to access, correction, deletion
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with your local data protection authority
Contact us to exercise these rights.
10.2 CCPA (California)
California residents have rights to:
- Know what data is collected
- Delete personal information
- Opt-out of data sales (we don’t sell data)
- Non-discrimination for exercising rights
10.3 Data Transfer
If you are outside the US, your data is transferred to and processed in the US. By using our Site, you consent to this transfer.
11. Third-Party Links
Our Site may contain links to third-party websites (social media, payment processors, etc.). This Privacy Policy applies only to our Site. We are not responsible for third-party privacy practices. Please review their policies before sharing information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated “Last Updated” date. Continued use of the Site constitutes acceptance of the updated policy.
13. Contact Us
For privacy questions, requests, or concerns, please contact:
Promen Childhood
- Email: contact@promenchildhood.com
- Website: https://promenchildhood.com
- Mailing Address: contact@promenchildhood.com
Response Time: We will respond to privacy requests within 30 days.
14. Complaint Process
If you believe we have violated your privacy rights:
- Contact us with details of the concern
- Allow 30 days for response
- If unsatisfied, file a complaint with your local data protection authority (GDPR) or state attorney general (CCPA)
This Privacy Policy is effective as of [INSERT DATE] and was last updated on June 2026.